FREQUENTLY ASKED QUESTIONS
Yes! All our products are professionally photographed to match the actual items as closely as possible. Since some of our items are hand-packaged or come from small-batch producers, slight variations in appearance may occur—but never in quality.
Once your order is placed, a detailed invoice will be sent to your email. You can also log in to your account and access the “Orders” section to download your receipts at any time.
We want you to love what you ordered. If there’s any issue with freshness or product quality, reach out to us within 7 days of receiving your order. We’ll guide you through the return or replacement process.
Yes. Many of our products are seasonally harvested or prepared in limited batches. You can click “Notify Me” on the product page to get an alert when it’s back in stock.
We currently ship across Ethiopia and offer international shipping to select countries. For bulk orders and custom quotes, feel free to contact us directly.